Politique de remboursement

Return & Refund Policy

Effective Date: August 2026

At Culinart, we are committed to providing reliable kitchenware and kitchen appliance solutions with high-quality products and professional service. We value every customer and strive to ensure a smooth purchasing experience.

This Return & Refund Policy explains the conditions and procedures for requesting returns, replacements, or refunds.

1. Return Request Period

Customers may request a return within 30 days after receiving the products.

To be eligible for a return, customers must contact Culinart before sending any products back. Returns without prior approval will not be accepted.

Please contact us at:

Email: culinartcook@gmail.com

2. Return Eligibility

Products are eligible for return if:

The product has quality issues or manufacturing defects.
The wrong product or incorrect quantity was delivered.
The product was damaged during transportation.
The product remains unused and in its original condition.
The original packaging, accessories, manuals, and components are included.

Customers must provide relevant information, including:

Order number
Product details
Photos or videos showing the issue
Description of the problem

This information helps us evaluate the situation and provide the best solution.

3. Damaged, Defective, or Incorrect Products

Please inspect your order immediately after delivery.

If you receive:

Damaged products
Defective products
Incorrect items
Missing components

Please contact us within 7 days after delivery with supporting photos or videos.

After verification, Culinart may provide:

Replacement of defective products
Replacement parts or accessories
Refund according to the specific situation

We will work with customers to resolve any product-related issues as quickly as possible.

4. Return Process

To request a return:

Step 1: Contact Culinart customer service at:

Email: culinartcook@gmail.com

Step 2: Provide your order information and details of the issue.

Step 3: Wait for return approval and instructions.

If your return request is approved, we will provide the return shipping information.

Please do not send products back before receiving confirmation from Culinart.

5. Return Shipping

For products returned due to:

Manufacturing defects
Incorrect shipment
Damage caused during delivery

Culinart will review the case and may cover the return shipping cost.

For returns caused by customer reasons, shipping costs may be the responsibility of the customer.

Return shipping arrangements will be discussed individually based on the order situation.

6. Non-Returnable Items

The following products are not eligible for return:

Customized or OEM products made according to customer requirements
Products damaged due to improper use or handling
Products without original packaging or missing accessories
Clearance or promotional items unless there is a quality issue

7. Exchanges

If a product needs replacement due to quality issues or incorrect shipment, Culinart will arrange an exchange after confirming the issue.

Replacement products will be shipped after the return request has been approved and processed.

8. Refund Policy

Once the returned product is received and inspected, Culinart will notify customers regarding the refund result.

If approved:

Refunds will be processed within 10 business days.
Refunds will be issued through the original payment method.

Please note that banks or payment providers may require additional processing time before the refund appears in your account.

9. Order Cancellation

Order cancellation requests must be submitted before the order has been processed or shipped.

Once production or shipment has started, cancellation may not be accepted or may be subject to related costs.

For customized or bulk orders, cancellation terms will follow the agreed quotation or sales contract.

10. B2B / Wholesale Orders

For wholesale, distributor, and business orders:

Return and refund conditions may vary depending on order quantity, customization requirements, and contract terms.
Customers are encouraged to inspect products upon arrival and report any issues promptly.
Specific return arrangements will be handled according to the purchase agreement.